General FAQs
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Bankful password update / Forgot password
How to successfully update your Bankful password. Go to Bankful https://paybybankful.com Click on Forgot Password Enter the email address associated with your Bankful account. Click Send request. Then click on...
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Invoice abbreviation legend
The abbreviations displayed on your invoice correspond to the names/descriptions outlined below. Please use this reference to better understand each line item. AbbreviationName3PPThird Party Credit Card ProcessingANAuthorize.netAPIApplication Programming InterfaceAUDAustralian DollarBCBigCommerceBNPLBuy...
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What is SOC 1 and why is it relevant to Bankful?
Bankful’s Commitment to Secure and Compliant Operations SOC 1 (System and Organization Controls 1) is an independent audit that evaluates the design and effectiveness of internal controls related to financial...
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Bankful crypto wallet FAQs
General What is the Bankful Crypto Wallet?Bankful’s Crypto Wallet is a simple way for merchants to accept Ethereum (ETH) payments directly from customers’ wallets (like MetaMask) to their own—no middlemen,...
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Crypto glossary
Glossary for Bankful Merchants Welcome to the Future of PaymentsBankful’s Wallet-to-Wallet Crypto Payments allow you to accept Ethereum (ETH) from customers quickly, securely, and without the traditional fees or borders...
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What are wallet-to-wallet payments?
Bankful's Wallet-to-Wallet payment solution enables merchants to accept cryptocurrency payments directly from their customers' wallets. This modern payment method eliminates chargebacks, reduces transaction fees, and settles payments instantly. Key Benefits:...
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Handling refund requests for crypto payments
A Merchant Guide to Managing Refunds with Crypto Crypto payments offer unmatched speed, transparency, and finality. However, those same benefits come with operational differences—particularly around refunds. This guide will help...
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How to identify Crypto transactions in your Bankful dashboard
Welcome to Bankful Crypto.If you're accepting crypto payments through Bankful’s Wallet-to-Wallet solution, this guide will help you track, verify, and understand your customer payments using your Crypto Dashboard and a...
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What is the Ethereum Blockchain?
A Beginner’s Guide for Merchants — And Why It Matters for the Future of Payments As a business owner, you’re no stranger to the evolution of payments—from cash, to credit...
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What Is the Ethereum Mainnet?
The Ethereum Mainnet (short for “main network”) is the official, live version of the Ethereum blockchain. It’s where all real ETH transactions happen—and where your business’s crypto payments are processed,...