If You Have a Chargeback Right Now — Act Fast Chargeback deadlines are strict. If you miss the deadline, you lose the case. There are no exceptions. If you receive a chargeback notice, take these steps right away: 1. Find Your Response DeadlineYou usually have… Read More »Understanding Chargebacks: What They Are, Why They Happen, and What You Can Do
Bankful is the all-in-one payment platform built to fuel business growth — and BigCommerce merchants get two powerful ways to connect. Whether you’re launching fast, scaling up, or running a high-risk operation that other processors won’t touch, Bankful has an integration built for exactly where… Read More »Bankful payment options for BigCommerce
This guide walks through the complete process of installing and connecting the Bankful Payments app to your BigCommerce store via the BigCommerce App Marketplace. Estimated time: 5–10 minutes Before You Begin Make sure you have the following before starting: Already have the app installed? Click… Read More »Installing the Bankful Payments App on BigCommerce
Customer Checkout Guide What Is the Bankful Payment Widget? The Bankful payment widget brings the checkout experience directly into your BigCommerce store — no redirects, no third-party pages, no interruptions. Your customers enter their payment details right on your checkout page, with full support for… Read More »Checkout User Guide with Bankful on BigCommerce
Bankful is committed to secure, compliant, and reliable operations—so you can trust every transaction. We have successfully completed our SOC 1 Type II audit, confirming that our internal controls are not only properly designed, but have been independently tested over time to ensure they operate… Read More »SOC 1 Type II compliance
Bankful uses a ticketing system for all account, billing, and technical issues. This guide will facilitate your understanding of the fundamental aspects of that ticketing system. Accessing the Support Ticket Module Sign in to your Bankful dashboard Select Support in the top right corner of… Read More »Bankful’s support ticketing system
Bankful is committed to secure, compliant, and reliable operations—so you can trust every transaction. We’ve completed our SOC 1 Type 1 audit, which confirms that our internal controls are designed to support accurate financial reporting and protect merchant data. What is SOC 1 and why… Read More »SOC 1 compliance
Our brand guidelines provide everything you need to represent Bankful consistently and professionally. From logo usage and color palettes to typography and tone of voice, this guide ensures brand integrity across all your communications and materials.
Bankful’s Commitment to Secure and Compliant Operations SOC 1 (System and Organization Controls 1) is an independent audit that evaluates the design and effectiveness of internal controls related to financial reporting. Bankful has completed its SOC 1 Type 1 audit, confirming that it has formally… Read More »What is SOC 1 and why is it relevant to Bankful?
Under the Electronic Signatures in Global and National Commerce Act (“E-SIGN”), all electronically executed documents related hereto are legally binding in the same manner as hard-copy documents executed by hand signature when: (1) the electronic signature of a party is associated with the documents; (2)… Read More »Electronic signature consent
