Master Service Agreement (MSA)
This section provides access to all public versions of the Bankful Master Service Agreement. Each agreement includes effective dates, editor attribution, and supersession notes. Current version Historical versions
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Fraud Protection Settings – Choosing the Right Level
Bankful’s Fraud Protection is designed to help protect your business from fraudulent transactions while keeping your checkout experience smooth for real customers. You can choose between three levels of protection, depending on how aggressively you want to block potentially risky transactions. Low Sensitivity Maximize Approvals… Read More »Fraud Protection Settings – Choosing the Right Level
Understanding Chargebacks: What They Are, Why They Happen, and What You Can Do
If You Have a Chargeback Right Now — Act Fast Chargeback deadlines are strict. If you miss the deadline, you lose the case. There are no exceptions. If you receive a chargeback notice, take these steps right away: 1. Find Your Response DeadlineYou usually have… Read More »Understanding Chargebacks: What They Are, Why They Happen, and What You Can Do
Bankful payment options for BigCommerce
Bankful is the all-in-one payment platform built to fuel business growth — and BigCommerce merchants get two powerful ways to connect. Whether you’re launching fast, scaling up, or running a high-risk operation that other processors won’t touch, Bankful has an integration built for exactly where… Read More »Bankful payment options for BigCommerce
Installing the Bankful payments app on BigCommerce
This guide walks through the complete process of installing and connecting the Bankful Payments app to your BigCommerce store via the BigCommerce App Marketplace. Estimated time: 5–10 minutes Before You Begin Make sure you have the following before starting: Step 1 — Find the Bankful… Read More »Installing the Bankful payments app on BigCommerce
Checkout user guide with Bankful on BigCommerce
Customer Checkout Guide What Is the Bankful Payment Widget? The Bankful payment widget brings the checkout experience directly into your BigCommerce store — no redirects, no third-party pages, no interruptions. Your customers enter their payment details right on your checkout page, with full support for… Read More »Checkout user guide with Bankful on BigCommerce
SOC 1 Type II Compliance
Bankful is committed to secure, compliant, and reliable operations—so you can trust every transaction. We have successfully completed our SOC 1 Type II audit, confirming that our internal controls are not only properly designed, but have been independently tested over time to ensure they operate… Read More »SOC 1 Type II Compliance
Bankful’s support ticketing system
Bankful uses a ticketing system for all account, billing, and technical issues. This guide will facilitate your understanding of the fundamental aspects of that ticketing system. Accessing the Support Ticket Module Sign in to your Bankful dashboard Select Support in the top right corner of… Read More »Bankful’s support ticketing system
SOC 1 compliance
Bankful is committed to secure, compliant, and reliable operations—so you can trust every transaction. We’ve completed our SOC 1 Type 1 audit, which confirms that our internal controls are designed to support accurate financial reporting and protect merchant data. What is SOC 1 and why… Read More »SOC 1 compliance
Bankful brand guidelines
Our brand guidelines provide everything you need to represent Bankful consistently and professionally. From logo usage and color palettes to typography and tone of voice, this guide ensures brand integrity across all your communications and materials.