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Bankful’s support ticketing system

Bankful uses a ticketing system for all account, billing, and technical issues. This guide will facilitate your understanding of the fundamental aspects of that ticketing system.

Accessing the Support Ticket Module

1. Sign in to your Bankful dashboard 

2. Select Support in the top right corner of the dashboard

My Support Tickets overview will display a list of all created supported tickets associated with your Bankful account, including support tickets created by our Client Support Team.

My Support Tickets will display:

  • Date Created
  • Ticket Subject
  • Ticket Number
  • Ticket Status
  • Select the + sign next to a ticket to view a brief summary
  • Selecting Details will open the associated ticket 

3. Creating a Support Ticket

  • Click Create Ticket 
  • Choose a Subject and Related Product from the dropdown options and enter the details of your request in the Details text box.
  • You may upload an attachment using the Upload button if needed.
  • Once complete, click Submit to send the support ticket to our Client Support ticket queue.

4. Responding to a Support Ticket

Opening a ticket will show all replies between you and our Client Support Team.

To reply or update a ticket, simply type in the text box at the bottom of your screen, then click the paper airplane icon.

Select the paperclip icon to upload any additional attachments for our team to view.

When you receive a reply from our Client Support Team, the notification bell at the top of your dashboard will have a highlighted number next to it. Click on the bell icon to view previous ticket responses. Selecting the Ticket ID will open the ticket.

You will also receive an email to the address on file with details of the ticket response.

Support Ticket Response Times

Response Times

The expected response time for a support ticket is 4 business hours.
Response times may vary depending on the nature of the request.

Tickets related to development issues or potential bugs may take up to
24 hours or longer to resolve.

Support Hours

United States

  • Monday – Friday: 6:00 AM – 5:00 PM PST

United Kingdom

  • Monday – Friday: 8:00 AM – 5:00 PM GMT

After-Hours Support

If you experience an issue outside of support hours, reach out using any
of the methods below and our team will follow up as soon as possible.

💬 Live chat — click the chat icon in the bottom right corner of this page
📧 Email: [email protected]
📞 Phone: 888-882-9494 (US) or 0800-242-5016 (UK)

Last Update: August 2026