How to Review Your Bankful Monthly Fees

Your official billing terms and pricing are always defined in your Bankful Software Agreement (MSA) and the current Fee Schedule published in your Merchant Dashboard (Admin Console → Fee Schedule). The latest version of the MSA is available in the Legal Section of the Bankful Knowledge Base.

This guide provides a general overview of how invoices are calculated and where to find additional support if needed.

Core Fee Components

• Cart Connection Fee – A variable fee based on your monthly processing volume, tied to your eCommerce platform and Bankful product.
• Transaction Fee – A per-transaction fee that also varies by platform and product.
• Monthly Plan Fee – The base fee for your selected plan, plus any optional services.
• Monthly Minimum – If your combined fees total less than $50.00, a Monthly Minimum Adjustment will be added to bring your invoice to $50.00.

Still have questions?

If you’re an existing Bankful merchant, the fastest way to get help is to
submit a support ticket — our team monitors the queue continuously and
you’ll get a tracked, documented response.

🎫 Submit a ticket: here.

Prefer to reach us another way? We’ve got you covered:

💬 Live chat — click the chat icon in the bottom right corner of this page
📧 Email: [email protected]
📞 Phone: 888-882-9494 (US) or 0800-242-5016 (UK)

Last updated: August 2026

Disclaimer

This guide is informational only. All billing, pricing, and account policies are governed by your Bankful Software Agreement (MSA) and published Fee Schedule.