Bankful uses a ticketing system for all account, billing, and technical issues. This guide will facilitate your understanding of the fundamental aspects of that ticketing system. Accessing the Support Ticket Module 1. Sign in to your Bankful dashboard 2. Select Support in the top right… Read More »Bankful’s support ticketing system
Bankful is committed to secure, compliant, and reliable operations—so you can trust every transaction. We’ve completed our SOC 1 Type 1 audit, which confirms that our internal controls are designed to support accurate financial reporting and protect merchant data. What is SOC 1 and why… Read More »SOC 1 compliance
Our brand guidelines provide everything you need to represent Bankful consistently and professionally. From logo usage and color palettes to typography and tone of voice, this guide ensures brand integrity across all your communications and materials.
Bankful’s Commitment to Secure and Compliant Operations SOC 1 (System and Organization Controls 1) is an independent audit that evaluates the design and effectiveness of internal controls related to financial reporting. Bankful has completed its SOC 1 Type 1 audit, confirming that it has formally… Read More »What is SOC 1 and why is it relevant to Bankful?
Under the Electronic Signatures in Global and National Commerce Act (“E-SIGN”), all electronically executed documents related hereto are legally binding in the same manner as hard-copy documents executed by hand signature when: (1) the electronic signature of a party is associated with the documents; (2)… Read More »Electronic signature consent
Effective Date: July 20, 2026Status: Current — supersedes Bankful MSA V.3.0RC Version History Disclaimer This Agreement represents the current published version of the Bankful Software Agreement. Bankful MSA V.3.4RC became effective on July 20, 2026, and supersedes Bankful MSA V.3.0RC. Prior versions are preserved in… Read More »Bankful MSA V.3.4RC
Effective Date: September 30, 2025Status: Superseded — replaced by Bankful MSA V.3.4RC Version History Disclaimer This Agreement is provided for reference as part of Bankful’s version history archive.The applicable Fee Schedule and Addendums are intentionally omitted.Only the most current version presented in the Merchant Portal… Read More »Bankful MSA V.3.0RC
Effective Date: February 1, 2025Status: Superseded — replaced by Bankful MSA V.3.0RC Version History Disclaimer This Agreement is provided for reference as part of Bankful’s version history archive.The applicable Fee Schedule and Addendums are intentionally omitted.Only the most current version presented in the Merchant Portal… Read More »Bankful MSA_V2_010225
Effective Date: December 24, 2024Status: Superseded — replaced by Bankful MSA_V2_010225 Version History Disclaimer This Agreement is provided for reference as part of Bankful’s version history archive.The applicable Fee Schedule and Addendums are intentionally omitted.Only the most current version presented in the Merchant Portal at… Read More »Bankful MSA 241202
Effective Date: March 11, 2024Status: Superseded — replaced by Bankful MSA 241202 Version History Disclaimer This Agreement is provided for reference as part of Bankful’s version history archive.The applicable Fee Schedule and Addendums are intentionally omitted.Only the most current version presented in the Merchant Portal… Read More »Bankful MSA_V2_240311
