- To help reduce your business expenses we have added a Customer Assistance Fee feature
- This feature can be utilized to apply the cost of credit card processing as a convenience fee to your customers
- This feature is currently available only through integrations using our Hosted Payment Page
- For customization and more information, please see the Hosted Payment Page guide
Setting Up The Customer Assistance Fee
- Login to Bankful
- On the left hand tool-bar, click on the Hosted Payment Page tab
- Click on the Customer Assistance Fee tab
- Click the toggle button on as shown below to turn on this feature
- You can now set the assistance Fee Type to either Flat or Percentage
- When set to Flat Fee, customers will be charged the set amount no matter how much their total purchase price
- When set to Percentage Fee, customers will be charged a percentage of the amount of their total purchase price
- Note: assistance fees cannot exceed 10% of the total purchase price
- Text Color will allow you to customize the color that the assistance fee text is written in
- This is an example of how the Customer Assistance Fee will appear to your customers
- This example is using a Flat Fee set to $5.00
- This example is using a Percentage Fee set to 3.00%
- For further information, or if you require any assistance please reach out to [email protected]