Your official billing terms and pricing are always defined in your Bankful Software Agreement (MSA) and the current Fee Schedule published in your Merchant Dashboard (Admin Console → Fee Schedule). The latest version of the MSA is available in the Legal Section of the Bankful Knowledge Base.
This guide provides a general overview of how invoices are calculated and where to find additional support if needed.
Core Fee Components
- Cart Connection Fee – A variable fee based on your monthly processing volume, tied to your eCommerce platform and Bankful product.
- Transaction Fee – A per-transaction fee that also varies by platform and product.
- Monthly Plan Fee – The base fee for your selected plan, plus any optional services.
- Monthly Minimum – If your combined fees total less than $50.00, a Monthly Minimum Adjustment will be added to bring your invoice to $50.00.
Need Help?
- Email: support@bankful.com
- Phone: +1-888-882-9494 (urgent or account closure issues only)
- For the fastest response time and full tracking, submit a support ticket here.
Disclaimer
This guide is informational only. All billing, pricing, and account policies are governed by your Bankful Software Agreement (MSA) and published Fee Schedule.