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How Do I Refund a Transaction?

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  • Refunding a transaction is placing the amount of money back to the credit card from the original sale.
  • You can refund the full amount or a partial amount.
  • You cannot refund more than the original authorized amount.
  • Refunds through Square will show as “Declined” until approved by Square.
  • To refund a sale, in the transaction menu, click on the plus symbol next to the transaction you wish to refund:

  • In the amount field, you will see that transaction amount that will be refunded to your customer. If that is the amount to refund, click on the RED refund button.

  • If you need to refund a partial amount, please enter the amount and click refund.