Bankful uses a ticketing system for all account, billing, and technical issues. This guide will facilitate your understanding of the fundamental aspects of that ticketing system. Accessing the Support Ticket Module Sign into your Bankful dashboard Select Support in the top right corner of the… Read More »Bankful’s Support Ticketing System
If you want to close your account, this must be done in writing Please email support@bankful.com For security, you must use the email address that you started your account with.
What Regions does Bankful Service What regions can I process from? Bankful primarily services merchants domiciled within North America and Europe. We do have processing partners that would allow us to service other regions so long as processing volume is above the minimum threshold of… Read More »Does Bankful Service My Region?
In this article, we will teach you how do view your monthly invoice. Log into your portal, use the credentials sent to you via email when you first started your account. Then click on the account tab on the right hand corner of your screen and… Read More »How Do I View My Bankful Monthly Invoices?
How to successfully update your Bankful password. Go to Bankful https://paybybankful.com Click on Forgot Password Enter the email address associated with your Bankful account. Click Send request. Then click on the Reset your Password link in the email. Enter new password of choice. Password was… Read More »Bankful Password Update/Forgot Password
Login to Bankful https://paybybankful.com/ with the assigned username and password Click on Dashboard This will show your processing history in comparison to last year, processing volume each day of the week and hour of the day. You can place your mouse pointer on the graph… Read More »Understanding the Dashboard
Refunding a transaction is placing the amount of money back to the credit card from the original sale. You can refund the full amount or a partial amount. You cannot refund more than the original authorized amount. Refunds through Square will show as “Declined” until… Read More »How Do I Refund a Transaction?
If you need to update the checking account on file, please send support@bankful.com a copy of the voided check or official bank letter and we can update our records. If you need to update the credit or debit card on file, please contact support@bankful.com to… Read More »Update Payment Info for Bankful Billing
In this article we’re going to review how to use Bankful’s reporting system works. We’re going to help you find a transaction or report on a period. To access your Bankful Reports, simply login to https://paybybankful.com/ Use the assigned username and password sent via email.… Read More »How Do I Search for a Transaction?
Note: Please wait to receive your BBPOS Chipper device before starting this guide Once you receive the BBPOS, use the cable provided to charge the BBPOS for 30 minutes before continuing Before using the BBPOS for real customer sales, follow the Pairing and Capturing a… Read More »BBPOS