How to Review Your Bankful Monthly Fees

Vault Balance: This reflects the total amount of ETH currently held in your Bankful Vault and available for withdrawal. These are your collected crypto payments, not yet moved on-chain to your wallet.
Transactions: This section displays all incoming ETH payments received from customers month (from the 1st through the end of the month). Each entry includes the amount received and the customer wallet address.
Payouts: This area lists all ETH withdrawals you’ve made from your Vault to your connected wallet current month. You’ll see details like transaction date, amount, and blockchain confirmation status.

Your official billing terms and pricing are always defined in your Bankful Software Agreement (MSA) and the current Fee Schedule published in your Merchant Dashboard (Admin Console → Fee Schedule). The latest version of the MSA is available in the Legal Section of the Bankful Knowledge Base.

This guide provides a general overview of how invoices are calculated and where to find additional support if needed.

Core Fee Components

Cart Connection Fee – A variable fee based on your monthly processing volume, tied to your eCommerce platform and Bankful product.
Transaction Fee – A per-transaction fee that also varies by platform and product.
Monthly Plan Fee – The base fee for your selected plan, plus any optional services.
Monthly Minimum – If your combined fees total less than $50.00, a Monthly Minimum Adjustment will be added to bring your invoice to $50.00.

Need Help?

Email: support@bankful.com
Phone: +1-888-882-9494 (urgent or account closure issues only)
For the fastest response time and full tracking, submit a support ticket here.

Disclaimer

This guide is informational only. All billing, pricing, and account policies are governed by your Bankful Software Agreement (MSA) and published Fee Schedule.