Once you begin accepting crypto payments through the Bankful Crypto Wallet, your funds are securely held in a Vault—a temporary holding space that bridges your sales activity and the blockchain network. This Vault allows you to manage your crypto payouts with confidence before sending funds to your MetaMask wallet, where you’ll take full ownership on the public Ethereum blockchain.
In this guide, we’ll walk you through how to withdraw your ETH from the Vault and move it on-chain—into your self-custodied Web3 wallet—giving you full visibility, control, and traceability via the public ledger.
Before You Begin
Here are a few important things to know about withdrawals:
- You must withdraw the entire vault balance each time (partial withdrawals are not currently supported).
- A network gas fee will be required for each withdrawal (paid by you, the merchant).
- The withdrawal is processed on Ethereum Mainnet.
- ETH transactions can take a few seconds to a few minutes to complete, depending on network congestion and gas fees.
Step-by-Step: Withdrawing from the Vault
1. Log into Your Bankful Portal
Go to https://paybybankful.com and log in with your merchant credentials.
2. Navigate to the Crypto Dashboard
- On the left-hand sidebar, click “Crypto”
- Then select “Ecommerce”
- Lastly select “Dashboard”
3. Review Balances
Once in the dashboard, you’ll see:
- Vault Balance: This reflects the total amount of ETH currently held in your Bankful Vault and available for withdrawal. These are your collected crypto payments, not yet moved on-chain to your wallet.
- Transactions: This section displays all incoming ETH payments received from customers during the current month (from the 1st through the end of the month). Each entry includes the amount received and the customer wallet address.
- Payouts: This area lists all ETH withdrawals you’ve made from your Vault to your connected wallet within the current month. You’ll see details like transaction date, amount, and blockchain confirmation status.
4. Withdraw Funds
Click the “Withdraw from Vault” button.
What happens next:
- You’ll receive a MetaMask popup to confirm the withdrawal.
- Confirm the gas fee and approve the transaction.
🛑 Important: You must withdraw the entire vault balance. Partial amounts are not supported at this time.
5. Track Progress & Confirm Transfer
ETH withdrawals typically take a few moments to finalize. Here’s what to expect:
- Your Vault Balance will decrease to
0.000 ETH - Your Payout will increase by the amount withdrawn (minus gas fees)
- Transaction History will update with a new event:
If you don’t see the update immediately:
- Try refreshing the page
- Or click the “Dashboard” tab again to trigger a reload
Viewing Transaction Details
Once your withdrawal is complete, go to the “Payouts” section of your dashboard to view all transaction details. Here’s what you’ll see:
- From / To Wallet Addresses: Shows the sending and receiving wallet addresses for verification.
- Transaction Value: Displays the amount transferred. Click on “Value” to toggle between ETH and its fiat equivalent (e.g., USD).
- Transaction Hash: This is your blockchain receipt. Click the hash number to open the transaction directly in Etherscan, where you can view it on the public Ethereum network.
Tip: Clicking the eye icon will open the transaction in a blockchain explorer for full transparency and verification.
